01270 875172

   

Ordering Information

Pricing & Payment
Current prices (in £ and €) are available on our website. Discounts will be considered on regular and bulk purchases. We reserve the right to alter or remove discounts on certain products at our discretion.

Customers can be invoiced in GBP or Euros according to their preference. By default, invoices should be settled by SWIFT transfer. For new customers, bank payment details are sent with your first invoice. Payment details are also available on request for existing customers.

Ordering via our website
Orders can be placed online. Payment for orders placed via our web site can be made by credit or debit card using our secure payment system, CardSave. Printed orders for faxing to us can also be generated easily on our website.

Ordering by fax, telephone or e-mail
When using any of these methods, please ensure that you provide us with the following information:

  • Customer number (if known)
  • Contact name and telephone number
  • E-mail address for order confirmation and shipping notification
  • Purchase order number
  • Catalogue numbers and product descriptions
  • Order quantity and unit size of products
  • Delivery address
  • Invoice address
  • VAT number for European customers outwith the UK
  • VAT Exemption certificate for UK academic institutions exempt from paying VAT

 Orders can be placed by:

  • Telephone: +44 (0) 1270 875172
  • Fax:  +44 (0) 1270 878186
  • E-mail:  info@webscientific.co.uk

Confirmation of orders
Receipt of orders placed on the website will be confirmed automatically by e-mail. Please advise immediately if there are any discrepancies. Where an estimated shipping date is not provided with the order confirmation, one will be provided ASAP. To guarantee next-day delivery for stock items, orders must be placed by 14:00 (UK Time). Orders received by phone, fax or email are not routinely confirmed unless this service is specifically requested.

Shipping
Shipping costs are summarised in the table below. Due to carrier restrictions and legal requirements a higher shipment cost is incurred on shipments of hazardous products and customers will be notified accordingly.

To guarantee same-day shipment for non-hazardous stock items, orders must be placed by 14:00 (UK time). For hazardous items this cut-off is 11:00 (UK time).

Stock items are normally shipped within 24 hours of receipt of order (except where perishable products or hazardous products require alternative shipping arrangements). Where products are not in stock, customers will be advised as soon as possible.


Summary of shipping costs

                                                                              UK           N. Ireland                          Europe                                 ROW

Orders containing no hazardous goods      £9.95      £25                                     £20 (Zone 1)*                      Variable
                                                                                                                                          £30 (Zone 2)*
                                                                                                                                          £55 (Zone 3)*
                                                                                                                                          £70 (Zone 4)*

Orders containing hazardous goods            £30         Variable - see below**    Variable - see below**      Not available

 

*Shipping Zones

Zone 1:  Germany, Belgium, France, Luxemburg, Netherlands, Ireland (Republic)

Zone 2:  Austria, Denmark, Croatia, Czech Republic, Estonia, Finland, Hungary, Italy, Poland Portugal, Slovakia,
                Slovenia, Spain, Sweden

Zone 3:  Bulgaria, Greece, Latvia, Lithuania, Romania

Zone 4:  Switzerland, Bosnia, Iceland, Norway, Serbia (includes customs clearance charge)

 

** The cost of hazardous shipments outside of mainland UK (Scotland, England, Wales) is variable and sent by a non-guaranteed delivery service. Delivery is typically up to 1-2 weeks.

In all cases where costs are variable the actual cost will be confirmed upon receipt of order.

Hazardous goods can only be shipped to the following countries: UK, Andorra, Austria, Belgium, Bulgaria, Channel Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Republic Of, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

Delivery methods and cost of shipments outside of the UK and Europe will be confirmed upon receipt of order if available.

These costs are subject to change so please do check here for our latest charges.

 

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